Mosaic finds 46% efficiency in 90 days with Kye
Transforming manual email workflows into intelligent automation in just 90 days.
"After 20 years in trucking, only Kye pinpointed exactly where AI pays - and delivered fast."
— Jacquie Meyers, CEO Mosaic, former President of Meyers Transport
Results
46%
labour savings opportunity identified in 4 weeks
7%
capacity unlocked from first agent in 3 weeks
40+
strategic questions answered in the first quarter
Challenge
Mosaic's operations relied on hundreds of daily emails and spreadsheets to coordinate with partner carriers. This manual process led to data entry errors, operational delays, and rising costs, creating a barrier to scaling without a linear increase in headcount.
Solution
Kye implemented a phased solution to map, analyze, and automate Mosaic's core workflows:
- Rapid Process Mapping: Kye's intelligence platform mapped complex workflows in under 3 weeks, identifying significant, previously unquantified savings opportunities.
- Autonomous Carrier Agent: A custom AI agent was developed to read and classify carrier emails, extract load data for the TMS, and escalate only exceptions to the operations team.
- Self-Serve Ops Insights: The 'Ask Kye' chat interface empowers managers to query operational data using plain English, enabling faster, data-driven decisions without relying on an analytics team.
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