How Mosaic added 40% more capacity

8 Ops Staff

Team Size

Agents Deployed

40%

Capacity Increase

< 90 Days

Time to ROI

“After 20 years in trucking, only Kye pinpointed exactly where AI pays - and delivered quickly.”
— Jacquie Meyers, CFO at Mosaic

Weeks 1–4

The Ops X-ray

Mosaic needed to grow volume without growing headcount. Operations staff were limited in capacity by manual tasks.

Kye analyzed 4 weeks of activity and pinpointed where the team was bottlenecked.

ROI Mapping

Kye quantified the ROI so the team could see exactly where time and money was lost before deploying a single agent. Notable opportunities included:

1.4 FTEs

of capacity lost to POD Retrieval

1.7 FTEs

of capacity lost to Carrier Status Updates

0.4 FTEs

of capacity lost to Customs Documentation

Weeks 4+

Kye deployed three 'Digital Workers' that sit alongside the human team, handling repetitive data loops so the humans can focus on complex exceptions:

Monitors inbound emails and carrier portals. Extracts key order information and updates the TMS automatically.

→ Eliminated 150+ daily manual clicks per coordinator.

Retrieves Proof of Delivery documents, cross-references with the TMS, and identifies any discrepancies.

→ Reduced 'Days to Bill' by ensuring documentation is ready after delivery.

Emails customers for missing customs info, preventing border holds.

→ Proactive exception handling eliminates costly border delays.

Get your Ops X-ray and a roadmap to quick wins.