Managed Transport leader: Turning global process complexity into actionable insight with Kye
Creating a real-time digital twin of global operations in under 30 days.
"Kye delivered the global operational clarity we needed in weeks, not quarters."
— Chief Executive Officer
Results
31%
capacity unlocked across operations
10x
faster decision cycles
4
continents mapped with zero user disruption
Challenge
A leading mananaged transportation services provider, serving Fortune 500 shippers worldwide, employs hundreds of specialists spanning four continents who adapt workflows to each customer's unique rules—creating dozens of bespoke roles and thousands of daily decision paths. Leadership wanted a single, quantified view of how work actually flowed so they could scale without linear head-count growth and focus talent on higher-value client service.
Solution
Kye's AI-driven observability platform instrumented critical workflows in less than one month, generating a real-time digital twin of their operations. The engagement delivered:
- Quantified process diagrams showing timing ranges and the relative frequency of every branch.
- Step-level insight—manual activities, apps, documents, and metrics for each sub-process.
- Top-10 pain points ranked by cost, delay, and error risk, complete with real examples.
- Customer-specific issues & workflows, each scored for frequency and labor impact.
- Ask Kye, a conversational analyst that answers complex how / why / what-if questions in minutes.
Ready to transform your operations?
Experience quick wins and measurable ROI.