How Cultivate BHE Automated Billing Across 40+ Clinics in 2 Weeks
At a Glance
“Kye automated a manual billing process for us in only 2 weeks, eliminating manual work being done by admins at our 40+ clinics and by our billing team. This allows our teams to focus more on quality rather than collecting, scrubbing and disseminating information manually each day. Their speed to implement is best in class.”
— Justin Stump, CFO, Cultivate Behavioral Health & Education
The Ops X-ray
Cultivate BHE delivers ABA therapy across 40+ clinics with 1,000+ providers. When a senior biller retired, the remaining two billers fell behind. Clinical staff were pulled into the cycle too, spending time triaging billing issues instead of focusing on patient care. Leadership brought Kye in to diagnose the bottleneck and fix it.
Kye's AI-powered Operation X-ray analyzed the billing team's workflows in one month, quantifying the true cost of the manual cycle:
The Decision Matrix
Kye quantified the ROI so the team could see exactly where time and money was lost before deploying a single agent. Notable opportunities included:
Agent Deployment
Kye deployed an automated validation agent in two weeks:
Billing Validation Agent
Ingests thousands of daily appointment records, applies payer-specific validation rules, escalates unresolved issues, and distributes targeted reports directly to the staff who can fix them.
→ Cut out three handoff layers; errors now route directly to the provider who can fix them.
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